Client support standards
How client support is structured
Support is provided through scheduled, documented channels. Every method of contact is set out below, and no phone, SMS, or WhatsApp advice is offered without your explicit permission.
Permission protocol
A step-by-step consent process
Each stage is recorded so you always know what has been agreed, by which channel, and when.
1. Request an initial consultation
Send an inquiry through the contact page. A written reply confirms the next available step.
2. Confirm your channel preferences
Choose whether you prefer scheduled email, phone, SMS, or WhatsApp contact for follow-up.
3. Give written permission
Advice by phone, SMS, or WhatsApp begins only after you have given explicit written permission for that channel.
4. Receive documented follow-up
Each consultation is summarised and filed with your consent record, which you may review at any time.
Channels and timing
How you can reach us
Email is the default channel for general client inquiries, and written replies are normally provided within two working days. Phone, SMS, and WhatsApp are available only once you have given permission for them, and each is arranged during scheduled consultation windows.